Privacy Policy

DermascanAI

Last Updated: April 16, 2026  ·  Effective Date: April 16, 2026

1. Scope

This Privacy Policy explains how DermaScanAI collects, uses, stores, protects, and shares information when you use our app, website, AI skin analysis, chat, product analysis, progress tracking, subscriptions, ads, support, and notifications.

2. Information We Collect

We may collect account information, email, username, authentication tokens, Apple or Google sign-in data, verification and reset data, subscription status, app settings, language preferences, consent records, and device details such as platform, model, app version, build number, device language, and FCM token.

3. Photos and Skin Inputs

We process photos you upload for skin analysis, product checks, chat, and progress tracking. We may also process body area, skin type, phototype, gender, date of birth or age range, notes, chat messages, analysis preferences, and AI-generated responses.

4. Progress Photos

Progress tracking photos use a separate private storage flow. EXIF metadata is removed, thumbnails may be created, private S3 object keys are stored, and short-lived signed URLs are used for display. Face alignment metrics, lighting score, orientation, streaks, notes, and AI reflections may be stored to operate the feature.

5. How We Use Data

We use information to provide AI analysis, chat, product checks, history, progress reflections, reminders, subscriptions, ad-free status, ads, security, account management, customer support, diagnostics, abuse prevention, service improvement, and legally required operations.

6. Service Providers

Relevant data may be processed by providers that help us operate the service, including OpenAI, AWS S3, Firebase and FCM, RevenueCat, Apple App Store, Google Play, Google Sign-In, Apple Sign-In, Google Mobile Ads, Serper.dev for editorial insight images, and email providers.

7. Sharing, Security, and Retention

We do not sell personal information. We share data only as needed to provide the service, process purchases, send notifications, analyze content, store files, comply with law, protect users, or operate our business. We keep data as long as needed for the service, legal duties, security, dispute resolution, and enforcement.

8. Your Rights and Contact

You may manage app settings, disable optional reminders, manage purchases through the relevant store, and request access, correction, or deletion where required by law. For privacy requests, contact support@dermascanai.com.

9. Account Deletion and Data Removal

When you delete your account, we remove your account and associated database records according to our deletion process. Progress photo objects stored under the private progress storage path are purged on a best-effort basis. Some limited information may remain where retention is required for security, fraud prevention, legal compliance, payment records, dispute resolution, backups, or operational integrity.

10. Children and Sensitive Use

DermaScanAI is not intended for children or for emergency medical use. Users should not submit another person's photo, health information, or personal information unless they have the legal right and consent to do so. If you believe a child has provided personal information without appropriate permission, contact us so we can review and remove it where required.

11. International Processing and Updates

Our service providers may process information in countries other than your own. We use service providers to operate cloud storage, AI processing, notifications, authentication, subscriptions, ads, and support. We may update this Privacy Policy as the product, law, or third-party integrations change. The latest version will be posted on this page with the effective date.

12. Contact

For privacy questions, account deletion requests, data access requests, or security concerns, contact us at support@dermascanai.com. Please include enough information for us to identify your account and understand your request.

Last Updated: April 16, 2026